Support

Sending your laptop

How do I send my laptop to you?
Full instructions on how to send your laptop to us will be provided with your packing slip once you have completed our process.
I have placed an order for my laptop but I have not received email confirmation?
Please contact us as soon as possible so we can check you are booked in or rebook you in if required.
Do I have to pay to send my item to you?
No, we take care of all of this for you no matter what method you select to send your item in everyone of them is completely free of charge.
I missed my courier collection what do I do?
Please login to your account and select a new date for the courier to come and collect, you can also respond to the text message or email the courier sent you to rebook a new collection date, if you do this it will take 24 hours to update in your my account section.
I have booked my courier but now need to change my date or cancel the collection what do I do?
Please login to your account to cancel or amend your collection date
How do I have to package my laptop?
If you are packaging your laptop yourself we suggest you use a sturdy box and bubble wrap you item to avoid any damage in transit. Full instructions on how to send your laptop to us will be provided with your packing slip once you have completed our process. You can watch a video we made on packing your laptop here: http://youtu.be/snxsWcq2pM0 (opens in new window)
I have sent my laptop in has it arrived yet?
If you login to your account and check the status you will be able to see if your laptop has been received by us.
How long is my quote valid for?
The website prices change on a daily basis so we suggest securing your price as soon as possible but quotes are held for 14 days after you confirm an order.
Why can I only choose up to 14 days in advance for my collection?
Quotes are valid for 14 days which is why you can only book up to 14 days in advance.
When do I get paid?
We pay you on the same day your item arrives at our facility, payments are always done in the afternoon. To find out more about our payment process cycle visit out sameday payment page.